The United Arab Emirates (UAE) has consistently led the way in digital innovation, particularly in public services. A prime example of this is the ICP Smart Services platform. Managed by the Federal Authority for Identity, Citizenship, Customs and Port Security (ICP), this system streamlines a wide range of processes related to visas, residency, and Emirates ID, providing convenience and efficiency for citizens, residents, and visitors alike.
Whether you’re a tourist applying for a visit visa, an expat renewing your residency, or a citizen updating your Emirates ID, ICP Smart Services is the go-to platform. Here’s a comprehensive overview of what it offers and how to use it.
What is ICP Smart Services?
ICP Smart Services is a digital platform developed to provide a unified portal for managing identity, citizenship, and residency services in the UAE. It supports applicants, sponsors, and companies with a user-friendly interface, allowing for seamless processing of applications and updates.
The platform is available both as a website and a mobile app, giving users flexibility and accessibility from anywhere in the world.
Key Services Offered
1. UAE Visa Services
ICP Smart Services facilitates multiple visa-related applications and processes:
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Tourist Visa Application & Extension: Visitors can apply for short-term or long-term tourist visas and extend them without leaving the country.
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Residency Visa Application & Renewal: Expats can apply for new residence permits or renew existing ones through the platform.
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Golden Visa Services: Eligible professionals, investors, and exceptional talents can submit their applications for the UAE Golden Visa—a long-term residency program.
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Visa Status Check: Users can easily track the status of their visa application or verify their current visa’s validity.
2. Emirates ID Services
The Emirates ID is a mandatory identity card for all residents and citizens in the UAE. ICP Smart Services allows users to:
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Apply for a New Emirates ID
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Renew Existing Emirates ID
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Replace Lost or Damaged Cards
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Update Personal Information
All of these services are available online, minimizing the need for physical visits to government offices.
3. Entry Permit Services
Companies and individuals sponsoring people into the UAE can apply for various types of entry permits, including:
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Work Entry Permits
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Family Sponsorship Entry Permits
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Special Entry Permits for Events, Medical Treatment, or Education
4. Status Modification
For those already inside the UAE who need to change their visa status (e.g., from tourist to resident), ICP Smart Services enables status adjustment without requiring the individual to exit the country.
Who Can Use ICP Smart Services?
The platform is designed to cater to:
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UAE Citizens
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UAE Residents (Expatriates)
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Tourists and Visitors
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Companies and Organizations (as Sponsors)
Users can log in using their UAE Pass or register for an account to access personalized services.
How to Access ICP Smart Services
Online Portal
Visit the official website:
🔗 https://smartservices.icp.gov.ae
Mobile App
The ICP app is available for both iOS and Android devices, offering the same functionalities as the web portal.
Steps to Apply for Services
Here’s a general process for using ICP Smart Services:
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Log In/Register: Use your UAE Pass or create an account.
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Select the Service: Choose from visa, Emirates ID, or other listed services.
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Fill in the Application Form: Provide personal, passport, and residency details.
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Upload Required Documents: This may include passport copy, photo, medical fitness report, tenancy contract, etc.
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Pay Fees Online: Use a debit/credit card to complete the transaction.
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Track Application: Use your application number to monitor status updates.
Benefits of Using ICP Smart Services
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Convenience: Apply from the comfort of your home or office.
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Time-Saving: No need for long queues at service centers.
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Transparency: Real-time status updates and digital notifications.
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Multilingual Support: Services are available in multiple languages for inclusivity.
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Environmentally Friendly: Reduces paperwork and physical documentation.
Tips for a Smooth Experience
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Ensure your documents are scanned clearly and meet required specifications.
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Use the UAE Pass for faster login and autofill features.
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Double-check all entries before submission to avoid rejections or delays.
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Stay updated with the latest rules and guidelines on the ICP website.
ICP Contact and Support
For inquiries, users can contact ICP through:
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Customer Support Number: 600 522222
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Live Chat: Available on the ICP Smart Services website
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Email Support: Accessible via the “Contact Us” section on the platform
Final Thoughts
The ICP Smart Services platform is a game-changer in the way government services are accessed in the UAE. Its commitment to digital transformation ensures that individuals and businesses alike can handle immigration, identity, and residency matters with ease, speed, and security.
Whether you’re a newcomer planning your first visit or a long-term resident renewing your Emirates ID, ICP Smart Services simplifies the journey—bringing the future of e-governance to your fingertips.
