At Infina Health, patient care is not just the transport business, but it is based on protecting all people we serve. Whether it is an emergency medical transfer or non-route rides, the safety of the patients is of preference to us. To guarantee the most elevated levels of protection and professionalism, we do invest in the extensive staff training, stringent certification options, and infection control measures. The three pillars will guarantee that our patients receive safe, clean and competent care regardless of the step.
In this blog, we go behind the scenes to examine how our passion and determination to question, care, share and become relentless is incorporated into Infina Health.
The reason why safety is considered the pillar of quality medical transport in comparison with normal transportation services, medical transport reasons of its deficiency to the presence of people, who are vulnerable, immunocompromised, or in critical condition. To secure their well-being is not a choice it is necessary.
Medical professionals in training session
Serious health consequences can be caused by delay of care, exposure to the infection, or handling. This is why we entrust our work to the “Safety First” culture, which implies incorporation of stringent rules, steady education, and clinical supervision into the daily work operations at Infina Health.
- Tough Staff Preparation on Real-Life Problems
All of the members of the Infina Health organization, including EMTs, paramedics, dispatchers, and staff in charge of vehicle support are under intensive training. This prepares them to deal with not just simple care of the patients, but also some uncommon emergency situations with efficiency and precision. Such Core Training Areas Include:
- Basic Life Support (BLS)
All EMTs are BLS-certified, which means that they should be able to provide CPR, use automated external defibrillators (AEDs), and deal with respiratory emergencies.
ALS providers and paramedics receive education to use cardiac measurement, intravenous line, advanced airways, and pharmacology.
- Paediatrics and Geriatrics Care
Age-specific training guarantees safety when working with little children and elderly patients, as well as, a thoughtful treatment.
- Defensive Driving and Ambulance Driving
The drivers are guided on how to drive in different conditions on the road without discomforting the patient.
- Behavioural Health Training-De-Escalation
Employees are also taught to assist the patients having cognitive deficiency, mental disorders, or behavioral problems in a non-violent, dignified way.
This is not a onetime training. We also impose our continuous learning and skills refresher requirements, which keep our employees always abreast with the new protocols and technologies when it comes to the healthcare transport field.
- Professional Competence Certifications
All the state and federal regulatory requirements on medical transport are met or surpassed at Infina Health. Our experts have industry certifications that confirm their capacity to offer safe and high-quality services. Typical certifications are:
- CPR and First Aid (American heart association or Red Cross approved)
- EMT-Basic, Intermediate or Paramedic License
- Paediatric advanced life support (PALS)
- ACLS (Advanced Cardiac Life Support)
- CEVO (Training of the Emergency Vehicle Operator)
- Hazardous Materials Awareness Training
Also, during the hiring and onboarding period, our staff members should pass background tests, driving record checks, and health checks.
We also provide our EMT the opportunity to receive specialty certifications i.e. critical care transport (CCT) or bariatric transport training in order to increase their skill sets and give them specialized care when necessary.
- Infection Control: A Must Before Everything
Prevention of infection as never before is significant in the post-COVID world. Infina Health has ensured the use of rigid and scientifically backed protocols to ensure the minimization of the risk of aggressive disease in all stages of transportation. Important Infection Prevention Strategies:
- Sanitization Protocols:
All medical transport vehicles (ambulances) are cleaned with professional cleaning instruments with medical-grade cleaning products before and after a passenger ride. The high touch points are wiped several times during a shift.
- Family Protective Equipment (PPE)
Depending on the situation, gloves, masks, face shields and gowns are provided to EMTs and staff. The usage of PPE is obligatory when such patients, immunocompromised or having infections, are addressed.
- Isolation Measures
Specific cars or closed areas can be provided with chronically ill patients so that cross-contamination can be avoided.
- Air Filtration Systems
Our transport vehicles have high end ventilation and filtration to maintain a clean air and minimize airborne pathogens.
- Screening and Response to COVID-19
Checking COVID-19 symptoms is carried out in patients and employees. In case of possible exposure, extra measures (e.g., complete PPE and isolation practices) are implemented.
Staff Immunizations
The employees have been asked (or even requested) to take recommended immunization such as flu, COVID-19, and Hepatitis B.
All of the Infina Health employees and members are given formal infection control training, during orientation and yearly review. This guarantees uniform, organizational-wide knowledge on the approach to use in managing risks and ensuring that there is a sterile, safe environment.
Culture of Accountability and Enhancement
In Infina Health, we also do not train and go. We gauge results, use internal audits and solicit feedback actively with patient, family and healthcare partners. We also have a continuous quality improvement (CQI) program which is comprised of:
- Incident monitoring and reporting
- Safety meetings once a month
- Simulation and practising scenarios
- Patient satisfaction questionnaires
- Re-certifications and performance appraisals
When there is a problem, it can be a procedure not followed, a delay in dispatching, or any kind of concern in equipment, then it is reported, it is looked at, and it is fixed then and there. We are open and therefore never stop trying to improve.
Infina Health Promise: You Can Trust Our Transport
Nothing is more frustrating than when you or a loving one requires medical transportation especially when you are in a terrible condition and when you seek a ride you just need more than just a drive but the people in this field should be qualified people in a clean and well-furnished vehicle trained in order to handle the medical conditions with care and precision. That is the Infina Health assurance. We are equipped with talented staff, vetted knowledge and hospital-level infection control to provide a safe and solid service to:
- Dialysis patients
- Post-discharge transport
- Rides across the state or across a long distance
- Emergency response
- School and camp stand-bys
- Coverage of events in medical activity
Regardless of the necessity, we are ready to serve with the integrity and safety in the centre of each journey.
Final Thoughts
The safety of patients is not a task list at Infina Health; it is its mission. With extensive training and certification of professionals, highly controlled infection control, we have established a transport environment that focuses on well-being in all details. No matter the call, whether responding to an emergency, or a non-urgent request of a medical transport, our team is prepared, trained, and motivated to offer the transportation opportunity, which is not only timely, but also safe and respectful.
